When the existing CIO at Tarleton State University announced her retirement, the University moved quickly to ensure that strategic initiatives and organizational goals requiring technology capabilities were not impacted. Due to the Great Resignation’s increased pressure on existing staff, the challenges at recruitment in general and the nature of strategic searches, the University wanted to assure that there was no gap in management attention during a search.
Although there were many strong members of IT staff, none were ready to lead the department through its next phase. In reviewing the current state of IT Services (ITS) in relation to supporting the University’s strategic plan, Tarleton Forward, the group was found to be operationally sound, with a wide variety of skills among its staff.
ITS had an excellent quality physical infrastructure and plans to build upon it. However, it still operated as a traditional service organization. Years of continued operations in this state with university views of ITS as a service-only group had relegated the department to a reactionary team and not a center of growth and innovation from which the university could benefit.
Additional challenges in ITS included communications, recruiting/staffing, lack of governance, and the lack of centralized data access. In particular, the CFO identified the following key focus areas:
1. Improvement of the IT organization’s overall development, skill, and maturity level
2. Solving data governance issues including data sourcing, ownership, stewardship, location, and quality
3. Improving speed and execution of Applications Development related to student services
CAG has extensive experience in providing Interim CIO Services for this purpose and a unique approach to the process. Since many of CAG’s senior managers have served as CIOs in many industries, including higher education, CAG was able to provide a rigorously vetted, experienced and capable CIO on an interim basis and support the CIO with the expertise and experience of the entire CAG senior management team. CAG has used this combination many times to achieve a high level of success.
The Interim CIO began by assessing the department and developing a technology strategy to support Tarleton Forward. Development of the technology strategy involved research into how ITS was currently operating and relating to other teams and functions across the university, learning the history of how it came to be where it is today, discovering its challenges, and exploring possibilities based upon the talent and systems already in place. From this perspective, an evaluation began of how the goals and objectives of Tarleton Forward could be supported with current resources and what changes, modifications, systems, or services were needed to support the strategy.
Interviewing all ITS staff provided additional insight while allowing strategic concepts to be introduced to gauge acceptance, gather additional information, and build support while preparing individuals for change.
Supporting Tarleton Forward required a review of the individual goals, strategies, and core action items. This review found that comprehensive data, analytics, predictive analytics, artificial intelligence, a comprehensive communications plan, and a staffing strategy could form the basis of support for the Tarleton Forward strategy.
The Interim CIO outlined the technology strategy in a governing document. The strategy focused on several key focus elements with each element divided into actionable tactics that could be accomplished in 60–90-day periods:
Some achievements since the execution of the strategy include:
ABOUT CAG: CAG is a highly experienced IT consulting firm. With 100+ years of combined technology experience and business acumen, CAG’s team has assessed and helped improve the per formance of more than 300 technology organizations and IT depar tments. By focusing on simple, meaningful, and practical solutions combined with straight-for ward analysis and recommendations, C AG’s team has experience in many regulator y and economic environments with companies and organizations of all sizes. CAG not only offers a deep understanding of IT, but its solutions are sof t ware and hardware agnostic. Whether a client is high growth or economically challenged, CAG can adapt to the complexities and nuances of that business. Based in Dallas, Texas, C AG works extensively with clients throughout the U. S. For more information, visit columbiaadvisory.com