IT Service Management

CAG ensures that IT services perform in a way that meet the needs of both users and the business.

Columbia Advisory Group's IT Service Management (ITSM) is a process-based approach that IT departments use to manage IT services. By aligning IT services with business goals, ITSM enables IT departments to become more productive, effective and cost-effective. In addition, ITSM helps to ensure that IT services are aligned with business strategy, making IT an essential part of the organization's success. As businesses increasingly rely on IT for critical operations, ITSM will become even more important for IT departments. By implementing ITSM, IT departments can ensure that they are providing the best possible service to their organizations.

Greater Productivity

  • Columbia Advisory Group's IT Service Management (ITSM) Framework is designed to systematically speed incident resolution, reduce incidents and problems, and even automatically prevent or resolve issues. This helps the business get more productivity from IT infrastructure at less cost.

Better System Performance

  • Columbia Advisory Group IT Service Management enables better system performance, greater availability and fewer service interruptions, ITSM helps users do more work and the business do more business. By embedding compliance into IT service design, delivery and management, Columbia Advisory Group's ITSM services also improve compliance and reduce risk.

Systematic Framework

  • Columbia Advisory Group's ITSM Framework is comprised of four main components: Incident Management, Problem Management, Change Management, and Configuration Management. Columbia Advisory Group's Incident Management component speeds incident resolution by providing a centralized repository for storing and tracking incidents, as well as a knowledge base of resolutions. Columbia Advisory Group's Problem Management component reduces incidents and problems by identifying root cause and implementing corrective action. Columbia Advisory Group's Change Management component prevents or resolves issues by automatically approving or rejecting changes.

Experienced ITSM

  • Columbia Advisory Group's IT Service Management solution helps IT departments keep pace with the ever-changing business landscape and the increasing demands of customers and employees. Columbia Advisory Group has a wealth of experience in helping organizations to implement and manage their IT Service Management solutions. Columbia Advisory Group has helped organizations to implement and manage their IT Service Management solutions for over 10 years.

Case Studies

Strategic Operational Cost Reduction in a Top-Tier Global Financial Institution

Navigating an HVAC Division Carve-Out for a Large Publicly Traded Company

Embracing the Future: Tarleton State University's Data Driven Transformation

Electronic Health Records Implementation for a Non-Profit Skilled Nursing Facility

 Interim CIO Provides Strategic IT Roadmap

Enabling IT Transformation for Non-Profit Healthcare Entity

The Importance of a Unified Technology Stack for Higher Education Institutions

The Cybersecurity “Perfect Storm” of 2020

How To Harness the Power of your Student Data Analytics

Columbia Advisory Group Audio/Visual Services Saves Texas A&M University System campuses over $3.2 million during A/V redesign


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