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Columbia Advisory Group's IT Service Management (ITSM) is a process-based approach that IT departments use to manage IT services. By aligning IT services with business goals, ITSM enables IT departments to become more productive, effective and cost-effective. In addition, ITSM helps to ensure that IT services are aligned with business strategy, making IT an essential part of the organization's success. As businesses increasingly rely on IT for critical operations, ITSM will become even more important for IT departments. By implementing ITSM, IT departments can ensure that they are providing the best possible service to their organizations.