About Us

About Columbia Advisory Group

  • Provides exceptional IT Managed Services
  • Over 100 years of combined experience
  • Assessments conducted: 350+
  • Managed services engagements: 100+

Vision

To improve the functional business performance of our clients by optimizing their technology resources. Whether serving start-up operations or the Fortune 500, we deliver exceptional customized consulting, strategy, and services that are flexible and scalable in every area of information technology.

Mission

To be the first and last call for technology consulting, guidance, resources and technical support. We strive to be the most trusted and most referred IT consulting and services organization in the services sector.

  • Build a mutually profitable relationship with our customers by ensuring business objective success. We accomplish this through the understanding of our customer’s needs, and the needs of their customers.
  • Achieve, and exceed our commitments for quality, cost, and on-time delivery.
  • Drive continual improvement, risk management, and innovation based upon continued improvement of business processes, well-defined measurements, and best practices.
  • Exceed contractual service levels and strive to consistently measure and improve customer satisfaction levels.

Goals

  • Provide clients with straight-forward comprehensive assessment and analysis of current IT environment.
  • Recommend pragmatic solutions for difficult and demanding IT challenges, regardless of the industry.
  • Deliver solutions that are based on best practices that align with the unique and specific business needs and budget of each client.
  • Recognize new practice opportunities and increase service offerings where feasible.
  • Sustain corporate knowledge and continual improvement by maintaining documentation to include annual reviews of defined processes.
  • Maintain and grow current client relationships through customer relationship management.
  • Monitor service delivery to ensure obligations are met within the SOW or contractual SLA.

Quality Policy

Columbia Advisory Group delivers exceptional Information Technology services. Our goal is to improve an organization’s IT performance and quality, operating within budget, and reducing execution risk. We continually improve our services through process review, employee feedback, employee training and development, and customer evaluations.

Quality Priorities

  • Operate with a vigilant intolerance for mediocrity.
  • Drive continual improvement and innovation based upon continuous refinement of business processes with the implementation of best practices.
  • Employee engagement through performance management and employee feedback.
  • Maintain client retention through our Comprehensive Delivery Management Program.

We are proud to have been selected to offer our services and solutions through these respected procurement co-operatives.